xGenie Support Center

How Can We Help You?

Welcome to the xGenie Support Center. Our team is here to assist you with any questions or issues you may have with our services and integrations.

Contact Support

Email: [email protected]

We typically respond within 24 business hours

Frequently Asked Questions

General

What is xGenie?

xGenie is a comprehensive organizational tools and services platform designed to enhance collaboration and productivity within your organization.

How do I get started?

Contact our support team at [email protected] to request access and get onboarding assistance.

Zoom Integration

How do I connect my Zoom account?

Please refer to our Zoom integration guide for detailed setup instructions.

Is my Zoom data secure?

Yes, we use industry-standard encryption and security practices. All data handling complies with our Privacy Policy.

Account & Billing

How do I update my account information?

Login to your xGenie account and navigate to Settings → Account to update your information.

What payment methods do you accept?

We accept major credit cards and ACH transfers. Contact support for enterprise billing options.

Additional Resources

Emergency Support

For urgent issues affecting your organization's operations, please include "URGENT" in your email subject line for prioritized support.

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